Refund policy

Bel Derbica Return Policy

At Bel Derbica, we are committed to ensuring your satisfaction with our nature-inspired jewellery. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to assist you.

Eligibility for Returns:

  1. Necklaces and Bracelets: You may return these items within 30 days of receipt for a full refund or exchange, provided they are in their original condition and packaging.

  2. Earrings: Due to hygiene reasons, we are unable to accept returns or exchanges on earrings. We appreciate your understanding in maintaining the highest standards of health and safety for our customers.

Return Process:

  • To initiate a return, please contact our customer service team at info@belderbica.co.uk with your order number and details of the item you wish to return.
  • Once your return is approved, you will receive instructions on how to send the item back to us.
  • Please ensure the item is securely packaged to prevent damage during transit.

Refunds:

  • Refunds will be processed within 7-10 business days of receiving the returned item.
  • The refund will be issued to the original payment method used at the time of purchase.

Exchanges:

  • If you wish to exchange an item, please specify the new item you would like in your return request.
  • Exchanges are subject to product availability.

Non-Returnable Items:

  • Custom orders and personalised items are non-returnable.
  • Earrings, as mentioned, cannot be returned or exchanged due to hygiene factors.

Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.We value your business and are here to help with any questions or concerns you may have. Please feel free to reach out to us at info@belderbica.co.uk for further assistance.